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Shipping & Returns


We guarantee orders will be shipped out same day or within the next working day after payment is received or funds cleared. Items will be sent ot buyers Merchant account shipping address, If you wish to change the delivery address, please notify us BEFORE you pay and after you Pay through the contact page on the site. Items will be packed safely and protected by bubble sheets

Below is the estimated delivery time only

UK - 1-5 working days

Rep of Ireland - 3-14 working days

Mainland Europe - 5-21 working days

US / Canda - 7-21 working days

Austrailia/ Asia / Middle East - 7-28 working days

France / Italy/ Malta / Eastern Europe - may take up to 4-6 weeks due to strict custom Inspections

South America - may take up to 4-6 weeks due to strict custom Inspections

Exclusions may include: Mauritania, Reunion, French Guiana, Dominica, Dominican Republic, Guadeloupe, Martinique, Fiji, French Polynesia, Guam, Bosnia and Herzegovina.Please contact us before purchasing if you live in on of these area's

Returns policy

ITEM MUST BE RETUNED WITHIN:7 days upon receiving your order or 1 year for electrical items with guarantees attached, at your expense, you may return any UNOPENED product(s), for a refund, as long as the product is in resalable condition and untampered.Customers are required to contact us in order to obtain a Return Merchandise Authorization (RMA) before reshipping any products to our facility. Customers can obtain an RMA by either contacting us through e-mail or over the phone. We require ALL returns to be insured with tracking and delivery confirmation, so that we may process your refund in a timely manner. The original shipping and handling cost for the order is NON refundable. If your order was "free shipping" your shipping charge will be calculated based on the following formula: 10% of your order total with maximum shipping charge to be £10.00.

Example: If your order total was £50.00 and had free shipping then you would be refunded less the 10% of £50.00 to equal £45.00.

REFUND WILL BE GIVEN AS: Merchandise credit

RETURN POLICY CAVEAT: If the items are not as described, we will offer a Merchandise Credit or replacement. In most cases this will be minus shipping, although if it was a mistake by us we will cover the total cost.


  • - Buyers like it. A return policy can make a buyer more comfortable.
  • - Sellers need a return policy to cover & protect ourselves.
  • - Some credit card companies are honoring seller policies. A well written policy can possibly prevent seller from having to do a full credit card refund if the buyer returns the item and this is not in accordance with your policy.
  • - Even simple policy, such as noting "no returns", "shipping charges are not refundable" or "restocking fee may be charged" is good business.
  • - Sound policies protect the seller and Buyer. We will always make exceptions for our best customers.

We try to be fair and accurate with all our descriptions. Please read each description carefully. This is not a retail store. All sales are final.

We do not offer refunds on any item unless is grossly misrepresented. If a refund is given it will only be for the cost of the item. Shipping and Handling is non refundable. Restocking and other fees may be charged.

If there is a problem, we can work together to resolve the problem. We have and always will be extremely fair and always try to work with our reasonable customers. We will make every attempt possible to resolve the issue if we made a mistake.(It happens). Please do not assume a mistake is intentional. Let us know if our service could be better!!

Unfortunately mail does get lost. You may want to consider insurance and tracked method to give you extra piece of mind,for items that are unfortunately loss in the post we will replace them after the relevant timeframes are met.


Please note that there is a 5% re-stocking fee on all returns. Before a refund can be issued, the returned item(s) will be reviewed to ensure that the product meets the above criteria (unused and unopened). If these two conditions are not met, we reserve the right to refuse a refund.

Any package returned by Royal Mail or Fedex for reasons such as unknown or insufficient address can be reshipped for minimum fee of £2.49 or a refund can be issued less the cost of shipping and the 5% re-stocking fee.

Packages returned by international customs due to the denial of a products entry or a package left unclaimed CANNOT be reshipped and will be issued a refund less shipping and the 5% re-stocking fee. Please note that international customers are responsible for checking with local customs in regards to the allowance or entry of a product into their country, as well as customs fees/duties. We are NOT liable for any extra fees/duties your customs may require.

If you wish to cancel your order and do so before we have shipped your product (before receiving your shipment email notification with shipment identification number), there is only a 5% order cancellation processing fee.

***By accessing the Site or ordering product, you acknowledge that you have read, understand and accept the Privacy Policy, Shipping Policy, and Return Policy. These agreements may be amended without notice at any time by the Company.

If you are unsure for any reason then please contact us ASAP

Bottom line, we want you happy!


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365 Days a Year.